After Sales Service / Appointment
What RedLine string color to choose ? A diamond on a red string ? A diamond on a blue string ? A diamond on a rose string ? With RedLine, you can use your creativity to change the colour of your string all the time !
Would you like to change your RedLine string?
If you want to replace your RedLine thread or send your jewelry to the Service Department, you have several options:
> Make an appointment for the After Sales Service.
With a confirmed appointment, we will repair your jewelry directly at the shop, as far as we are able. We limit the number of repairs to two per appointment. If you have more than two pieces of jewelry to be repaired, you will need several appointments.
Appointments can only be made online by clicking on the following window:
> Drop off your jewelry.
The Redline shop, located at 167 rue Saint Honoré is open from Monday to Saturday from 10:00 am to 6:30 pm. You will be contacted within 10 to 15 days to come and collect them.
> Send us your jewelry by post.
By registered letter or declared value with insurance to the following address, SAV RedLine, 182 rue de Rivoli, 75001 Paris – France
– The SAV form duly completed ->Aftersales service form
– The copy of your certificate of authenticity and the payment
Identical replacement (same color, same size) *: As start from 2020, free for 2 years from the date of purchase only with certificate presented. Beyond this date, or without a certificate, you will be charged 20 €.
Color replacement (or identical if the thread is cut or burnt) *: € 20
Thread size adjustment (identical color) *: 20 €
Color replacement 1 string *: € 20
Multi-string color change from the Brodé / Twin / Fuzz / Trio collection *: 30 €
Identical string replacement from the « Aurore or Eclipse » collection *: 40 €
Identical string replacement from the “Diamond and Pearl” collection *: 40 €
Supplementary string addition on a chain bracelet (Brodé) *: 30 €
Rethreading the Aurore Boréale ring *: € 60
Rethreading Aurore Boréale bracelet *: 120 €
RedLine gold chain
Double Bracelet Transformation (from 15.5 to 17.5 cm) *: € 75
Chain bracelet transformation (from 15.5 to 17.5 cm) *: 170 €
Double Necklace Transformation *: 145 €
Full chain necklace transformation (standard size 38cm and + € 10 / cm thereafter) * = € 340
Welding *: 20 €
Chain size adjustment / Shorten chain jewel *: € 30 then, depending on the size, € 10 per centimeter:
Pampering (cleaning, polishing, rhodium plating) *: € 35
Double or full chain ring transformation*: Depending on the size, € 10 per centimeter
New clasp : 35 €
New clasp ring *: € 18
New plate ring *: 15 €
New plate *: 35 €
New scale *: 35 €
Unset stone Illusion model *: 35 €