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After Sales Service / Appointment

After Sales Service / Appointment

What RedLine string color to choose ? A diamond on a red string ? A diamond on a blue string ? A diamond on a rose string ? With RedLine, you can use your creativity to change the colour of  your string all the time !

Of course, you can! :)

Would you like to change your RedLine string?

If you want to replace your RedLine string or send back your jewelry to our After Sales Service,

you have two options : come to our workshop or mail your jewelry back to us.

Book an appointment to visit our Showroom located at 161 rue Saint-Honoré 75001 Paris.

Please click on the « After Sales Service » link.

 

 

You can also send your jewelry by registered letter with declared value (to stay insured in case of forthcoming issues) to the following address:
RedLine SAV, 161 rue Saint-Honore, 75001 Paris – France.
– Specify your request
– Attach the copy of your certificate of authenticity and the instructions
– Fill in all your personal details (name, address, telephone, email)

-Download -> Aftersales service form

Workshop

RedLine string

Identical replacement (same color, same size) *: As start from 2020, free for 2 years from the date of purchase only with certificate presented. Beyond this date, or without a certificate, you will be charged 20 €.
Color replacement (or identical if the thread is cut or burnt) *: € 20
Thread size adjustment (identical color) *: 20 €
Color replacement 1 string *: € 20
Multi-string color change from the Brodé / Twin / Fuzz / Trio collection *: 30 €
Identical string replacement from the « Aurore or Eclipse » collection *: 40 €
Identical string replacement from the “Diamond and Pearl” collection *: 40 €
Supplementary string addition on a chain bracelet (Brodé) *: 30 €
Rethreading the Aurore Boréale ring *: € 60
Rethreading Aurore Boréale bracelet *: 120 €

 

RedLine string
RedLine string
Workshop

RedLine gold chain

Double Bracelet Transformation (from 15.5 to 17.5 cm) *: € 75
Chain bracelet transformation (from 15.5 to 17.5 cm) *: 170 €
Double Necklace Transformation *: 145 €
Full chain necklace transformation (standard size 38cm and + € 10 / cm thereafter) * = € 340
Welding *: 20 €
Chain size adjustment / Shorten chain jewel *: € 30 then, depending on the size, € 10 per centimeter:
Pampering (cleaning, polishing, rhodium plating) *: € 35
Double or full chain ring transformation*: Depending on the size, € 10 per centimeter

*starting from

RedLine gold chain
Workshop

RedLine elements

New clasp : 35 €
New clasp ring *: € 18
New plate ring *: 15 €
New plate *: 35 €
New scale *: 35 €
Unset stone Illusion model *: 35 €

*starting from

 

RedLine elements