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Q&A

• Our Noble and Resistant Materials

> RedLine Diamonds come from responsible mines, SCPK certified and of GHSI quality (All about our Diamonds).
> Our Workshop uses a 750/1000-18 karats solid alloy gold and comes in 4 gold colors (depending on the models) : Yellow Gold, White Gold, Rose & Black Gold (All about Gold)
> The iconic « string » of our bracelets is available in a whole spectrum of 86 colors; it’s ultra-resistant capacity can weigh load up to 80kg.
(Find the detailed product compositions on our website)

• Sizes & Customization of our Jewelry pieces

RedLine rings, necklaces, and bracelets are available in several sizes and in 4 different 18k Gold colors.
Our Workshop also offers color switch of your string and/or chain color to your best preference for a full satisfaction.

• French made

Our entire jewelry line are designed and hand-made in the heart of Paris, at 161 rue Saint-Honoré where our Showroom, Creation Studio, and Workshop are located.

• Stores and Orders

> Order online : explore our entire collection and customize your jewelry piece
Showroom : We warmly welcome you with great pleasure in the heart of Paris.
> Locate an Authorized RedLine Distributor nearby and internationally.

• Create « Customer Account » 

To order RedLine jewels online, you should create an account in the customer area via « My Account » at the top right of the navigation bar.
From your dashboard account, you can easily:
> Manage and modify your personal information: e-mail address and password
> Manage and modify your billing and shipping address
> View order history
> Subscribe to our newsletter

• Placing an order

Discover all fashion accessories and high jewelry pieces by browsing through our entire jewelry line and collections or directly via the search bar.
Our jewelry details are shown in the prouct area where you can:
> View characteristics, compositions, prices, manufacturing and shipping delays.
> Customize your jewel by its size, string color, and/or gold setting.
> Add the item to your cart by clicking on « Place Order ».

• My cart

Check your order summary by clicking on « My Cart » at the top right of the navigation bar.
Your cart includes your entire order consisting of one or more items.

> To add a new item, click on « Continue shopping »

> To delete an item, click on the « Trash » icon in the product summary

> Also find a selection of matching jewelry pieces with your current orders
Simply click on « Add to Cart » to add the item.

> If you have a discount voucher, enter the promotion code in the dedicated space and click on « Use the voucher » to apply the discount.

The total amount displayed is in € (Euros) including taxes and standard delivery fees.

• Order confirmation

From your Basket, click on « Order » to finalize your purchase and complete with the necessary information:

> Billing Information
> Shipping information
> Choice of shipping method
> Credit card payment
> Order confirmation

A confirmation e-mail will be sent to you shortly with summarized details and order process.

• Payment Methods & Security

We accept payment methods via Visa, Mastercard, Union Pay, WeChat Pay and Apple Pay.
Online payment through Redline-boutique.com is subject to security systems and checks, through the universal method of SSL encryption in addition to your card’s security code (CVC2/CVV2)
For orders over € 1500, payment must be made via bank transfer.

• Order Tracking

Upon validation of your order, you will receive a confirmation e-mail along with the order reference number. You can check your order status any time from your account : My Account / My Orders

• Shipping

Multiple shipping methods available :

> La Poste Colissimo for France and abroad
> Fedex for Europe
> Relay point
> A courrier service for Paris intra-Muros

In order to track your item, a tracking number will be sent to you via e-mail.

• Product Warranty

All our fashion jewels and jewelry pieces are guaranteed and accompanied by a RedLine certificate of authenticity to certify trust and quality of our Diamonds, 18k Gold, and our manufacturing process.

• Exchange / Repairs / Returns & Refunds

If, however, your item does not bring you complete satisfaction, your item may be eligible for an exchange* of different size and/or color within 14 days of purchase.
> Our workshop also offers repair services, modification (based on estimation) and renewal of string (same color and size) without supplementary charges and fees. Switching of string color and size is charged 20€ TTC.

In case of return for refund request*, the total amount of the order is credited to the original form of payment.

For exchange, withdrawal, and refund conditions, please check our General Terms & Sales Condition online ( Article 8. & 9.).
For more information about our terms, methods, and to proceed your request, you can reach our RedLine customer support at +33 1 44 64 92 24 and via e-mail at [email protected].
* (Except custom-made items and black Gold)