After Sales Service / Appointment

Would you like to change your RedLine thread?

If you would like to replace your RedLine thread or send your jewelry to our After-Sales Service, several options are available to you:

After-Sales Service Information

Our repair workshop may be temporarily closed during certain periods of the year.
Thank you for your understanding.

> Book an After-Sales Service appointment
With a confirmed appointment, we will repair your jewelry on site whenever possible. Repairs are limited to two pieces of jewelry per appointment. If you have more than two items to repair, they will need to be left with us for approximately one week.

Appointments can only be made online by clicking on the following window:

> Drop off your jewelry

The RedLine boutique, located at 167 rue Saint Honoré, is open from Monday to Saturday. You will be contacted within 7 days to collect your jewelry.

> Send your jewelry

You may also send your jewelry to us using a secure parcel service.

For international shipments, it is mandatory to complete the After-Sales Service form and strictly follow the instructions provided in the PDF.

Please click here to download the instructions: After-Sales Service Form (PDF)

> Send your jewelry by post

By registered mail or insured declared-value shipment to the following address:
SAV RedLine – 182 rue de Rivoli – 75001 Paris – France – +33 1 44 88 02 08

Please include the duly completed After-Sales Service form and a copy of your certificate of authenticity.

The processing and repair time is eight weeks.

We recommend that you do not send your jewelry during periods when our after-sales service is closed, in order to avoid any risks related to delivery.