After Sales Service / Appointment

If you wish to replace your RedLine thread or send your jewelry to After-Sales Service, several options are available to you:

After-Sales Service Information

Due to the end-of-year holidays, our repair workshop will be closed.

Last day for receiving repairs: November 24
Service closure: from November 25 to January 7 inclusive
Resumption of processing and shipments: Thursday, January 8, 2026

All parcels received after November 24 will be processed from January 8, 2026.

Thank you for your understanding.

> Schedule an appointment for After-Sales Service.
With a confirmed appointment, we will repair your jewelry on-site to the extent possible. We limit repairs to two items per appointment. If you have more than two pieces of jewelry to be repaired, a deposit will be required.

Appointments can only be made online by clicking on the following link:

> Drop off your jewelry.

The RedLine boutique, located at 167 rue Saint Honoré, is open Monday to Saturday from 10:00 AM to 6:30 PM. You will be contacted within 7 days to pick up your items.

> Send your jewelry by mail.

By registered mail or insured declared value mail to the following address:
SAV RedLine, 182 rue de Rivoli, 75001 Paris – France – +33 1 44 88 02 08

Include:

– The completed After-Sales Service form  ->     After-Sales Service Form
– A copy of your certificate of authenticity along with the payment.

The processing and repair time is eight weeks.